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How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Us:

19417 W. Howard City – Edmore Road
Howard City, MI 49329
Office: Call 844-475-2635

Additional Help and Frequently Asked Questions

Has my order shipped?

Click the “My Account” icon at the top right hand side of our site. In there, go to the “Shop Orders” tab to check your order status.

How do I change quantities or cancel an item in my order?

Contact customer service to make any changes to an order.

How do I track my order?

Click the “My Account” icon at the top right hand side of our site. In there, go to the “Shop Orders” tab to track your order.

My order never arrived

Click the “My Account” icon at the top right hand side of our site. In the “Shop Orders” tab, it will tell you your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment

Click the “My Account” icon at the top right hand side of our site. In the “Shop Orders” tab, it will tell you your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts

Click the “My Account” icon at the top right hand side of our site. In the “Shop Orders” tab, it will tell you your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder/waitlist arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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